Call our sales team on freephone Sales Number: 0800 00 6000 Monday to Friday: 9:00am - 5:30pm

7 day cooling off period

If you are dissatisfied in any way with any contract connection or contract SIM connection it is essential that you notify 'Parent Mobile' Mobile within 7 days of connection to the network. You can notify 'Parent Mobile' Mobile in the following ways:

Write a letter
19 Nevill Street, Abergavenny, Monmouthshire, NP7 5AA.

Fill in our form
Fill in the form below to send your cancellation request. The more details you provide, the easier it will be for us to process and complete your request.

You must return your Hardware / SIM within 10 working days of giving your notice. No outbound activity of calls, texts or data usage should take place after the cancellation notice of connection to the network. Any activities after the notice date will waiver your rights to cancellation and your minimum agreed terms will continue.

Our full Terms & Conditions can be viewed here.