7 day cooling off period
If you are dissatisfied in any way with any contract connection or contract SIM connection it is essential that you notify 'Parent Mobile' Mobile within 7 days of connection to the network. You can notify 'Parent Mobile' Mobile in the following ways:
You must return your Hardware / SIM within 10 working days of giving your notice. No outbound activity of calls, texts or data usage should take place after the cancellation notice of connection to the network. Any activities after the notice date will waiver your rights to cancellation and your minimum agreed terms will continue.
Our full Terms & Conditions can be viewed here.