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Frequently Asked Questions
If you are having trouble with your new phone or want to know more about our network please have a look through our FAQ's where we have provided answers to the most commonly asked questions. If you cannot find what you are looking for or need to speak to one of our Customer Care team, please contact email@example.com or phone 0844 3247161.
'Parent Mobile' Mobile is built on an award winning 3G network. You will need a 3G compatible handset to use our network. To check your handset compatibility please click here.
Keep your number
Keeping your existing number is easy. Simply ask your current network provider for a PAC (porting authorisation code) and we can port your number to our network in minutes.
Got a question?
If you want to know more about our network and tariffs or if you are having trouble with your new phone, please check our FAQ section where we have answered the most commonly asked questions click here.
Our network now covers over 97% of the UK population for calls, texts and internet. We also offer a faster 3G experience and award winning internet access. To check the network coverage where you live, please click here.
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Due to your credit score you are eligible for one of our SIM only price plans available on 1 month rolling, 12 month or 24 month contracts. This means you can enjoy our fantastic network benefits by using your new SIM in any unlocked 3G compatible handset. Unfortunately, you do not qualify for a handset at the moment, however after choosing your SIM only plan, you will be bale to receive your handset by completing one of the following actions:
Pay the relevant deposit required by debit/credit card at any time after point of connection to the network for your chosen handset*. The deposit will be dependent on the band classification of the handset (see table below). Your deposit will be credited back to your network bill after only 6 month's.
Wait a short time until your bill payments have achieved enough spend to qualify for your handset of choice to be released*. The bill spend required is dependent on the handset of choice banding (see table below) Handset deposit bands
All our network handsets are given a band number. Depending on the band number attributed to the handset model determines the amount of deposit required. You are also able to build up a fund to put towards your handset simply by paying your monthly bill. Your chosen price plan will determine how much deposit you earn each month. You must make a minimum of 3 consecutive bill payments before you can order your handset (e.g. if you pay £20 per month, after 3 months you will have £60 deposit to put towards a handset)
All handsets in Band 1 require a £50 deposit or £50 network bill spend
All handsets in Band 2 require a £150 deposit or £150 network bill spend
All handsets in Band 3 require a £300 deposit or £300 network bill spend
You can order your handset at any time when either points 1 or 2 are achieved for the handset of your choice.
*Additional charges may apply and contract length may need to be extended