Call our sales team on freephone Sales Number: 0800 00 6000 Monday to Friday: 9:00am - 5:30pm

Help & support centre

  • Check our network coverage in the area you live
  • Find out if your handset is compatible with our network
  • Got a question? find the answer and more in our FAQ's

Contact our Customer Care team on 0800 00 6000

Frequently Asked Questions

If you are having trouble with your new phone or want to know more about our network please have a look through our FAQ's where we have provided answers to the most commonly asked questions. If you cannot find what you are looking for or need to speak to one of our Customer Care team, please contact or phone 0844 3247161.

3G Compatibility

'Parent Mobile' Mobile is built on an award winning 3G network. You will need a 3G compatible handset to use our network. To check your handset compatibility please click here.

Keep your number

Keeping your existing number is easy. Simply ask your current network provider for a PAC (porting authorisation code) and we can port your number to our network in minutes.

Got a question?

If you want to know more about our network and tariffs or if you are having trouble with your new phone, please check our FAQ section where we have answered the most commonly asked questions click here.

Check coverage

Our network now covers over 97% of the UK population for calls, texts and internet. We also offer a faster 3G experience and award winning internet access. To check the network coverage where you live, please click here.

Customer Care

For more information and
advice contact our
customer care
team today on:

0800 00 6000

Mon to Fri: 9am - 6.30pm
Sat: 10am - 4pm